Supplier Performance charter

Our registered tradesmen not only have to abide by the 'Trusted Local Supplier' performance charter but they also have to provide us with a copy of their company FENSA or Certass membership certification. Independent customer references are also required before we will register them on the site for inclusion in our list of bonafide trades people.

  • To contact the consumer within 48 hours of receiving the enquiry
  • To supply a written quotation when submitting a tender for contract
  • To notify us of all stages of any transaction with the customer
  • To comply with all laws, statutory regulations and Building Regulations
  • To maintain adequate employers and public liability insurance
  • Employ only qualified staff that hold the appropriate certificates.
  • To respect the homeowner's privacy and take all steps to ensure the security of their home and a safe working environment.
  • Treat customers with courtesy and respect.
  • Use their expert knowledge to complete the work efficiently.
  • To ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the homeowner.
  • To arrive at the agreed time for appointments with the homeowner and to give advance warning of any unavoidable delay.
  • To ensure that all work is completed to pre-defined specifications and budgets as defined in an agreed contract. All changes must be communicated and agreed with the homeowner prior to proceeding/
  • To ensure that all works are completed to the highest possible standards and that all guaranteed elements of work are agreed.
  • To leave all areas clean and tidy at the end of the day, and to remove all rubbish upon completing the contract/
  • To ensure that all colleagues and sub-contractors meet these standards at all times.


  • You want the best possible value for money
  • All our tradesmen work to our Supplier Performance charter
  • You want to be able to check referrals
  • You want them to turn up on time
  • You want a written quotation
  • You want advice about your project
  • You want advice about legal requirements
  • You want complete peace of mind, after all it's your money you are spending

Trusted Local Suppliers have done the hard work for you, we have selected local suppliers, all with referrals, who work in your area and who will give you all of the above. All you have to do is click on one of the tabs above and follow the instructions under the main image. We will do the rest.

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